Refund Policy
Refund & Return Policy (Qwiqo)
Last Updated: [Date]
At Qwiqo, we aim to provide a smooth and hassle-free shopping experience. If you are not fully satisfied with your purchase, you may request a return or replacement as per the policy below.
1. Return Window
Most packaged hardware items are returnable within 4 days of delivery.
To be eligible for a return, the product must be:
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In original condition
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Unused
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In its original packaging
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With all accessories, labels, and tags intact
Certain product categories may not be eligible for returns (cut-size items, custom orders, consumables, etc.). Eligibility will be mentioned on the product page.
2. Return Process
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Initiate a return request within 4 days of delivery.
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Our pickup team will collect the item from your address.
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Once the item reaches our store, it undergoes a quality check to verify:
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Original condition
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Unused state
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No damage or wear
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Refund or replacement processing will begin only after the item passes the quality check.
3. Refund Policy
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Refunds are issued to your original payment method.
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Refunds are processed after we receive and inspect the returned item at our store.
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Delivery and pickup charges will be deducted from the refund amount.
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Refunds typically take 2–7 business days to reflect, depending on your payment provider.
4. Replacement Policy
You may request a replacement instead of a refund in cases such as:
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Manufacturing defects
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Wrong product delivered
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Missing parts or damage in transit
Replacements are provided based on stock availability. If a replacement is not available, a refund will be issued.
5. Return Rejection Criteria
Your return may be rejected if:
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The item is used or damaged
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The packaging is missing or altered
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Accessories/parts are missing
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The return request is raised after 4 days
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The item is non-returnable as per its category
Rejected returns will be sent back to the customer.
6. Contact Us
For return or refund queries, reach out to:
support@qwiqo.com
